Contact Us
Every message is read by a person. Use the address that matches your question and you will get an answer faster.
Who to write to
| Subject | We reply within | |
|---|---|---|
| Billing, subscriptions, cancellations, refunds Payments are handled by Paddle — see our refund policy. |
support@xstarme.com | 2 business days |
| Account and technical problems Sign-in trouble, playback issues, 360° video not working. |
support@xstarme.com | 2 business days |
| Privacy, data access, account deletion Rights requests under GDPR, UK GDPR, CCPA and similar laws — see our privacy policy. |
privacy@xstarme.com | 30 days (usually much sooner) |
| Copyright and content removal DMCA notices, counter-notices, and “I appear in this content” requests — see content removal. |
dmca@xstarme.com | 2 business days |
| Urgent: a minor or non-consensual content Put “URGENT” in the subject. Content is removed on receipt, before investigation. |
dmca@xstarme.com | Immediately |
Postal address
20 Minute Production LLC
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A note on billing enquiries
Charges from XSTARME appear on your statement under a Paddle descriptor, because Paddle is the merchant of record for every purchase on this Site. If you do not recognise a charge, email support@xstarme.com before contacting your bank — we can identify and resolve it quickly, and refund it the same way it was taken.
Performers and partners
If you are a performer interested in appearing on XSTARME, or a manager representing talent, write to support@xstarme.com with “Talent” in the subject line.